FREQUENTLY ASKED QUESTIONS
Please refer to the shipping and return page for estimated Express and Standard delivery times for each region.
Please refer to the delivery section for estimated despatch and delivery times. We commit to proceed your order within 48h.
Product are sent out in a shipping cardboard box with a premium soft -touch sticker on it. Garments are wrapped in a soft black wrapping tissue. We do not use any plastic in our packaging.
You can return any product you receive from The Knockout within 14 days of receipt, as long as the item is unused and unwashed. For more information, please visit the returns section of the website.
Unfortunately, we do not do any exchange, we do refunds only. If you would like to change size you will have to proceed to a refund and order the size you want with a new order. Please contact us if if you need any help.
We know price of garments is a sensitive question and we appreciate you wanting to know more about our how our pricing are built.
1/ QUALITY OVER QUANTITY
We do produce only small batches which do not allow us to have a huge economy of scale and, by consequences, the best spot to negotiate like other big brands producing thousands of pieces per style.
2/ WE PRODUCE IN PORTUGAL
... and it's more expensive comparing with a production in cheap factories. And we are fine with it! Manufacturing in Portugal is a great way to save gas and emissions that would be cost by air freight. It also allow us to easily go to the factory, ensuring people work in good conditions. Also, Portugal has an amazing know-how when it comes to activewear and they allow small brands like us to produce small quantities. That's what we call a match!
3/ WE SOURCE RECYCLED FABRICS IN ITALY
Italian fabrics are known to be one of the best. The ones we have chosen use the ECONYL label, turning nylon waste into yarns that can be then used for fashion pieces. It has a cost but we are lucky and proud to work with such innovative suppliers.
4/ WE GIVE IMPORTANCE TO STYLE, UNIQUENESS AND DETAILS
One thing you should know about the cost of a product cost is that confection can be really expensive. Confection is the time the dressmaker spend per piece as well as the complexity of it. In our case, we have added quite a lot of details to make our garments unique which means more time and more money: all the embroided patches, the signature boxing waistband on all the bottoms requires time, the branded rubber transfers, the fact we assemble different colours and textures on the same pieces, the decorative stitching, among other details :-)
We hope that helps - let us know if you have more questions at email@example.com
As we want to promote conscious purchase and durable pieces, we will try not to have sales periods more than twice a year so we do not push to consume too much. Subscribe to our newsletter and stay tuned.
Please send an email to firstname.lastname@example.org detailing your event and we will be happy to discuss details with you.
At the moment we do sell online only but as soon as we have a pop-up store we will let you know! Subscribe to the newsletter to make sure you don't miss it
COMPOSITION AND CARE
Most of our pieces are made of recycled polyamide (minimum 65%, maximum 80%) and elastane (minimum 20% maximum 35%). The recycled polyamide is made from the ECONYL process which turns nylon wastes into yarns to be then used for fashion.
We recommend you to:
Wash with similar colours
Wash at 30 degrees
Do not use fabric conditioner
Do not bleach
Do not tumble dry
Line dry in shade
Do not iron
Do not dry clean
We do accept payment only through: Paypal, Amex, Apple Pay, Visa, Mastercard
Be assured that we do everything for the website to be secure and avoid any fraud through a tight control process.
Please send us an email at email@example.com and we'll be happy to help!